Help for Qianji Direct on Android and Qianji on iOS/iPadOS, including sign-in, lifetime unlock, restoration, and local data.
Articles, search, bookmarks, highlights, notes, and reading progress stay on the device and are not uploaded to AppForges. Qianji Direct connects only for sign-in, purchase, and entitlement sync; reading data is not currently cloud-synced.
Qianji Direct uses the system browser for WeChat Pay or Alipay after AppForges sign-in, and the entitlement belongs to that account. Apple StoreKit maintains iOS/iPadOS purchases. Neither option is a subscription or renews automatically.
For Qianji Direct, sign in with the same AppForges account used to purchase and refresh the entitlement; use that account after reinstalling or changing devices. On iOS/iPadOS, confirm the Apple Account, then open My → Unlock All Content → Restore Purchases. Email us below if content remains locked.
For Qianji Direct, confirm the network is available and you are signed in to AppForges, then reopen the purchase screen. On iOS/iPadOS, confirm the App Store is online and your Apple Account is signed in. Downloaded preview content and cached unlocked content remain usable during temporary outages.
No. Bookmarks, reading progress, highlights, and notes stay only on the current device and are not synced with your AppForges account. Uninstalling deletes this local reading data. Purchase entitlement is separate and can be restored with the AppForges or Apple Account used to buy it. Install upgrades over the existing app instead of uninstalling first.
For Qianji Direct, email support@appforges.com with the order number; unpaid orders can be cancelled from App Orders in your AppForges account. Apple handles App Store refunds at reportaproblem.apple.com. After a completed refund, paid content is locked again, but local bookmarks and notes are not proactively deleted.
Include your device model, OS version, Qianji version, purchase channel, and order number if available. Never send an account password, card number, payment password, or complete payment credential.
support@appforges.com